Refund policy
At Get A Grip, customer satisfaction is extremely important to us. We proudly stand behind our products with a 30-Day Money-Back Guarantee to ensure you can shop with confidence.
30-Day Money-Back Guarantee
If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of receiving your order.
Our 30-Day Money-Back Guarantee applies to first-time purchases only and allows customers to try the product. We believe in the quality of our products and want you to feel confident when ordering from us.
To request a refund, please contact our support team at:
Email: support@getagripsupps.com
Please include your order number and the reason for your request so we can better assist you.
Refund Eligibility
To help us maintain fairness and prevent abuse of our policy, we reserve the right to deny refund requests in certain situations, including but not limited to:
- Excessive refund requests
- Multiple opened products
- Fraudulent or suspicious activity
- Abuse of the Money-Back Guarantee
Damaged, Incorrect, Lost, or Stolen Packages
Please inspect your order upon arrival and contact us immediately if your order arrives damaged, defective, or if you received the wrong item.
Get A Grip is not responsible for packages that are lost, stolen, delayed, or damaged after they have been transferred to the shipping carrier or marked as delivered.
If your tracking information shows your package was delivered but you cannot locate it, please contact the shipping carrier directly for assistance.
Returns
In some situations, we may request that products be returned before issuing a refund. If a return is required, we will provide instructions on how and where to send your package.
Items returned without first contacting us will not be accepted.
Return Address:
431 West Columbia Street, Schuylkill Haven, PA 17972.
Exchanges
If your item arrives damaged or incorrect, please contact us at support@getagripsupps.com and we will work with you to resolve the issue as quickly as possible.
Non-Returnable Items
The following items are generally not eligible for returns or refunds:
- Gift cards
- Final sale items
- Promotional or free items
- Products purchased from unauthorized sellers
Refund Processing
Once your refund request has been reviewed and approved, refunds will be issued back to your original payment method within 5-10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@getagripsupps.com
European Union 14-Day Cooling Off Period
If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of delivery for any reason and without justification.
To qualify, the product must be returned in accordance with applicable EU consumer protection laws.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us at:
Email: support@getagripsupps.com